The Advanced Medical Support Assistant (AMSA) position is assigned to the Health Administration Service (HAS) Outpatient Specialty Section and serves as administrative support within the Phoenix VA Health Care System. This position is located at: Carl T. Hayden Veterans' Administration Medical Center, 650 East Indian School Road, Phoenix, AZ 85012-1839.
Typical duties include, but are not limited to: The AMSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Conducting inbound and outbound phone calls to obtain required information to determine patient needs. Managing follow-up care for Return to Clinic orders, consults, tests, etc. Verifying and updating demographics and insurance information (ICB)..
Monitoring pre-appointment information, assuring readiness for the patient visit/procedure. Managing patient systems to verify and validate accuracy and resolve concerns. Ensuring encounter forms are completed in order to obtain appropriate workload credit. Providing excellent customer service and assists in providing front line resolution, when applicable. Work Schedule: First 4 weeks: Monday - Friday, 7:30 A.M. - 4:00 P.M.
for training; Permanent work schedule starting Week 5: Monday - Friday, 8:00 A.M. - 4:30 P.M. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
ann.schilli@va.gov · 612-685-4347
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47500 – $61749/yr.
This position requires a Other security clearance.
Applications close on 2026-10-16.
There are 2 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-09 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →