This position is in the Health Administration Service (HAS), Patient Administration Section (PAS), under the supervision of the Chief of the Ambulatory Care. The incumbent embraces & supports the Joseph Maxwell Cleland Atlanta VA Medical Center mission, vision, and core values. The position is to serve as an Impatient Ward Advanced MSA in HAS.
The incumbent is responsible for a wide range of assignments, provides support, performs duties associated with the delivery of healthcare services.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties: (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
(b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
(c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
(e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. Work Schedule: Monday- Friday 7:00 a.m. - 3:30 p.m. Work Schedule is subject to change based on agency need.
Compressed/Flexible: Not Authorized Telework: No Virtual: This is not a virtual position. Functional Statement #: 60293F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
IMPORTANT: EDUCATION MAY NOT BE SUBSTITUTED FOR EXPERIENCE FOR THIS POSITION.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $57418 – $74644/yr.
This position requires a Other security clearance.
Applications close on 2026-10-21.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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