The Advanced Medical Support Assistant(s) at the John J. Pershing VA Medical Center in Poplar Bluff was established to ensure high level efficiency for patient access/re-access to the Medical Center and VA Outpatient Clinics, Home Based Primary Care (HBPC) program.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The position administratively supports the HBPC program by maintaining standard goals at the highest level of their scope as outlined in the performance standards, under the direction of the Supervisory MSA and/or Business Office Leadership.
The AMSA works collaboratively with the Patient Aligned Care Teams (PACT) Primary and Specialty Care clinicians, and other professional staff. Duties include, but are not limited to: Accepts and manages telephone calls to the Medical Center or VA Outpatient Clinics; determines the nature of each call and independently responds to administrative inquiries. Refers medical questions to the HBPC nurses and urgent/emergent calls to registered nurses as appropriate.
Responds to inquiries from family members, social workers, or outside sources per instructions and authorization. Schedules, cancels, and reschedules appointments in accordance with VHA national scheduling guidelines; conducts outbound calls to reschedule cancelled appointments as necessary. Schedules and removes patients from the Electronic Wait List (EWL) and New Enrollee Appointment Report (NEAR) per guidelines.
Coordinates with the patient care team to review clinic appointment availability (utilization), monitors clinic schedules to effectively support clinic needs, and makes adjustments as necessary. Monitors pre-appointment information and/or requirements to ensure readiness for patient visits/procedures.
Evaluates patient information and clinic schedule lists to determine whether a patient requires an immediate appointment; informs team members about shared patients (i.e., those receiving care at multiple VA centers or in the community). Identifies incomplete encounters and communicates findings to providers as needed. Properly tracks and reports encounters to the Supervisor or Nurse Manager.
Manages a system for follow-up care such as consults and tests; reviews active/pending consults and recall lists for accuracy and disposition. Completes medication refills, tracks medications via the CMOP database, and completes related documentation as needed. Processes incoming patient secure messages through MyHealtheVet (MHV) and coordinates with the care team as appropriate. Promotes Veteran registration and utilization of MHV.
Develops and maintains effective communication with patients, interdisciplinary teams, VA medical centers, and other agencies, including assistance with inpatient to outpatient discharge communications, communication with non-VA medical facilities, and preparation of correspondence to notify patients of normal lab results. Validates and updates patient demographic information during each interaction to reduce returned mail and contact failures.
Updates information using the Pre-Registration Package; captures and verifies third-party insurance in the Insurance Capture (ICB) system. Applies advanced knowledge of software functions to enter, sort, calculate, retrieve, and revise data in documents with complex formats. Must be proficient in typing speed, accuracy, and grammar. Work Schedule: Monday - Friday, 7:30 AM - 4 PM Pay: Competitive salary and regular salary increases.
When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: 0000000 Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
angel.vazquez@va.gov · 813-970-3897
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52368 – $68078/yr.
Applications close on 2026-09-08.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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