The position is located in the Health Administration Service (HAS) at VA Montana Health Care System serves as the assigned MSA in any area of the Medical Center (PACT, Specialty, Support/Ancillary Services, Integrated Call Center, Community Care). The MSA works collaboratively with other members of the assigned team and with expanded health care teams to include pharmacists, social workers, dieticians, behavioral, health staff, etc.
to provide a robust interdisciplinary approach to care.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to: Responsible for adhering to the VHA scheduling policies and procedures, as well as other HAS and local policies.
Ensure all appointments are made from a provider's order (Clinically Indicated Date) and that when a provider order is not available, the patient's desired date is recorded correctly within the scheduling package.
Responsible for patient check-in process (in its entirety) for their PACTs or specialty providers, including the printing of any necessary documentation needed for the appointment (health summaries, medication lists, daily plans, etc.), pre-registration of patients, Insurance Capture Buffer (IBC) scanning for private insurance, and the usage of VetLink software. Collects, scans, and updates health insurance information to aid in the revenue collection process.
Completes the patient check-out process daily, which includes the completion of Return to Clinic (RTC) orders, the creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete the appointment process. Advises sharing beneficiaries of basic eligibility, covered and non-covered services, and program requirements with the thorough knowledge of all component programs.
This will include making eligibility determinations based on the customer's status, enrollment, and services required and/or requested. Responsible for ensuring that patients are eligible for care at the time of scheduling, utilizing the patient enrollment menu and eligibility criteria. Responsible for utilizing reports to assist in the care delivery process.
Reports include but are not limited to: Encounter Action Required Report, Clinic Utilization Statistical Summary, Consult Tracking Reports (CTR) (in-house and Non-VA Care), various VHA Support Service Center (VSSC) reports (access, wait times, no-shows and cancellations. Responsible for the VHIC Card process, assisting with Bene Travel requests, understanding the Heritage Medication Program, postage meters, and UPS labels.
Work Schedule: Monday - Friday 8:00am - 4:30pm Remote/Virtual: This is not a remote/virtual position. Functional Statement #: 51936-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no substitution of education for experience at this grade level GS-06. Documentation is required for proof of high school completion or higher. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $62066 – $80685/yr.
Applications close on 2026-10-23.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-17 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →