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Client Representative

Customs and Border Protection · Department of Homeland Security
📍 Multiple Locations 💰 $106437 – $138370/yr

Quick Facts

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Job Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Operations Directorate, Trade Intelligence Division in the following location. Ashburn, VA Boston, MA Buffalo, NY Detroit, MI Miami, FL Newark, NJ Philadelphia, PA San Francisco, CA Seattle, WA

Key Responsibilities

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity.

Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about The Office of Trade, Operations Directorate, Trade Intelligence Division supports CBP's trade enforcement mission by providing intelligence-driven analysis, coordination, and operational support to identify and address risks affecting the international trade environment.

This position serves as a senior technical and program advisor, collaborating with internal and external stakeholders to analyze complex trade-related issues, support system and process improvements, and communicate findings and recommendations that advance CBP trade operations. This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major Duties: Advising trade clients on data transmission errors and automated system problems, resolving complex or unusual systems issues and acting as a liaison with system programmers.

Onboarding new trade clients by evaluating their software testing processes and determining their readiness for operational filing. Issuing technical bulletins via the internet to inform trade system users of problems and instructing them in taking necessary actions. Supporting new trade systems applications related to cargo processing, including manifest, cargo release, entry summary, post summary processing, foreign trade zone, etc.

Representing CBP at industry conferences, local port association meetings, and other public forums on international trade and customs automated systems and develops and presents updates on new existing trade systems functionality to a variety of stakeholders.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contact

CBPApplicantContactCenter@cbp.dhs.gov · 855-500-3722

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $106437 – $138370/yr.

What is the application deadline?

Applications close on 2026-11-09.

How many openings are available?

There are 5 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov

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