The incumbent serves as the Community Engagement Officer and Deputy to the Chief Veteran Experience for the Charlie Norwood VA Medical Center (CNVAMC). The incumbent is responsible for supervising the integration of various programs/projects into an efficient, effective plan in support of the CNVAMC's objectives.
Major duties include, but are not limited to: Develops training and educational tools to aide the customers in understanding the rules and regulations that govern the VA Healthcare enrollment and benefits. Implement and coordinates scheduling and operations of the service mobile units to ensure accessible health care services to Veterans. Educates the community on VA Health care services and benefits, increases enrollment and improving TCM patient care coordination.
Leads the committee in developing short- and long-term facility outreach plans, prioritizing, planning, and executing outreach events, and making recommendations to senior leadership on CNVAMC Outreach initiatives.
Responsible for the development and implementation of various special projects, to include planning major events, developing new partnership and outreach opportunities, planning public speaking engagements, Welcome Home events, open houses, recognition ceremonies, etc. This includes oversight of vendors, budgets, and the efforts of staff or volunteers.
Initiates and maintains programs for recognition of achievements and contributions to Veteran's experience, such as the INSPIRE Program, and engages with entities such as the National Center for Organizational Development (NCOD), partnering to build a sense of community among employees. Manages the All-Employee Survey process; participation, results, and action planning, ensuring engagement of staff in the process.
Recognizing the value of utilizing timely employee feedback to produce ongoing positive changes, the Outreach Program Coordinator ensures high-performing work group's (based on AES data) best practices are included in the action planning process for the facility. Determines outreach budgetary needs by reviewing historical records, performing supply usage studies, analyzing current workload, reviewing inflation trends and other market factors.
Analyze and prepare yearly budget requests. Develops contingency plans to minimize the effect of any cuts to the outreach budget. Develops and implements cost savings and cost containment initiatives. Work Schedule: Monday - Friday, 8:00am- 4:30pm. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Community Engagement Officer/PD107850 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
Nikia.Wilson@va.gov · 404-321-6111 X573100
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $106437 – $138370/yr.
Applications close on 2026-11-16.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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