The primary purpose of this position is to perform Program Specialist duties, responsible for providing a high level of administrative and data support. Personnel assigned to this role fill a Clinic Profiler position, responsible for ensuring accurate creation, validation, and management of clinic profiles.
Incumbent is responsible for service level clinical data reporting as requested, accurate and timely data retrieval pertaining to clinic management, providing technical advice and guidance.
30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.
What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.
Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.
After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.
Duties include but are not limited to the following: Works with members of the health care team, Point of Service Contacts, Patient Advocate, Customer Service Council, and patients and their families to ensure that services are easily obtained and meet customer requirements and short-term problems are resolved quickly. Conducts customer service rounds; identifies systemic difficulties; and corrects them. Prepares and completes required reports.
Studies, analyzes, and evaluates the needs of customers and devises specific solutions to meet those needs. Reviews data from feedback mechanisms, performs limited studies, summarizes information, identifies trends and proposes and implements solutions. Develops information materials for medical facility customers and staff, including fact sheets, brochures, booklets, etc., that increase communication with the target audience.
Conducts workshops, seminars, and other meetings with different levels of staff, etc. to explain and/or improve customer service. Implements mechanisms to evaluate the impact of informational materials. Plans and conducts special projects or studies to analyze, evaluate, and provide recommendations on administrative issues. Researches and analyzes straightforward problems, issues, or program requirements. Researches and analyzes unstable or uncommon administrative issues.
Determines pertinent issues and collects relevant information from a variety of sources. Reviews information and applies standard analytical techniques, and develops recommendations to improve customer service. Perform other related duties as required. Work Schedule: Monday - Friday 7:30am - 4:00pm Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD12136A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Roberto.Mejia@va.gov · 310-478-3711 X48399
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $64564 – $83938/yr.
Applications close on 2026-11-13.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →