The purpose of this position is to oversee the daily housekeeping and custodial operations for the lodging program.
Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access reports for determining work assignments for housekeepers. May be required to act as the supervisor in the absence of the supervisor. Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections.
Assists with training on proper work methods and safety procedures.Fully implements all safety, fire prevention, MSDS, and environmental/industrial hygiene requirements. The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas.Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
Ensures equipment is properly maintained, stored, and accounted for.Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required. Assists with investigating and preparing reports for staff mishaps/accidents. Assists with the regular housekeeping duties and fills in where needed. May be required to train new Housekeeping staff and monitor performance providing coaching/counseling as required.
Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor. Must perform duties of housekeepers, custodial workers, laundry workers, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned.
This job does not have an education qualification requirement.
This position is with Commander, Navy Installations Command, Department of the Navy.
The posted pay range is $17.97 – $19.48/hr.
This position requires a Other security clearance.
Applications close on 2026-09-23.
This position is open under the 'Mspouse' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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