This position is located at the Dayton VA Medical Center (VAMC) organizationally aligned under Community and Public Relations and the Veteran Experience Office (VEO) and will collect, analyze and validate various data concerning patient experience to include, but not limited to, Survey of Healthcare Experience of Patients (SHEP), Veteran Signals (V-Signals) and Patient Advocate Tracking System Replacement (PATS-R) etc. 2 Page Resume Limit DOES APPLY for this position
Duties include: Prepares and analyzes reports for service lines related to Veteran satisfaction issues for the respective services. Analyzes trends, proposes process improvement and ensures capturing and communicating data analysis and trends to various Councils, Committees and Service meetings.
Presents executive leadership, service leaders and management with detailed reports, findings and recommendations in regards to data quality and process improvements and initiatives to improve veteran experience and satisfaction. Makes significant contributions and/or provides technical leadership to high visibility projects to assist in identifying and resolving issues of strategic importance to the organization.
Report Generation and Distribution: Prepare, validate, and distribute regular and ad hoc reports summarizing findings and recommendations for executive leadership, service chiefs, and program managers. Analyze data to identify trends, performance benchmarks, and improvement opportunities related to Veteran satisfaction.
Conduct in-depth research and complex analyses on patient experience issues; provide expert recommendations and support special projects related to organizational improvement. Collaborates with all members of the health care team, Medical Center Administration, Site Managers' Offices and Executive Leadership. Participate in committees, councils, process improvement teams, and other forums as required to report on data findings and support strategic planning.
Present findings and recommendations clearly in both written and oral formats; interact with stakeholders in a professional, respectful, and effective manner. Work Schedule: Full-Time, Monday-Friday, 7:30am - 4:00pm. Virtual: This is not a virtual position. Position Description/PD#: Data Analyst/PD92028A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Kim.Willingham@va.gov · 682-364-0586
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $77460 – $100703/yr.
Applications close on 2026-09-29.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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