The position is located within the Consolidated Patient Account Center (CPAC) at Las Vegas, NV VA Medical Center in North Las Vegas, NV. The CPAC provides a broad range of business services in support of VISN and VAMC operations.
The primary purpose of this position is to: Accounts Receivable Management, Collections, Medical & Pharmacy Claims Processing, billing & collections, Customer Service, Financial & Performance Reporting, Insurance Identification and Verification, and Quality Assurance.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include but not limited to: Reviewing accounts receivable records, debt cases, and supporting documentation to ensure accuracy and compliance with VA policies and Federal regulations Performing debt collection activities including follow-up contacts, notices, and maintaining due process requirements Researching, analyzing, and resolving accounts receivable discrepancies and determining appropriate collection actions Evaluating repayment options, compromises, write-offs, and referral actions based on case documentation and financial data Reviewing and validating requests for recoupment against insurance, eligibility, and billing records for accuracy and completeness Auditing billing and collection documents for errors, omissions, duplication, and inconsistencies Investigating third party liability cases including tort, workers compensation, and auto claims to support recovery determinations Analyzing medical, insurance, and legal documentation to determine appropriate collection actions and case outcomes Coordinating with beneficiaries, insurance carriers, vendors, and internal departments to resolve account issues and discrepancies Communicating with legal counsel regarding delinquent debts, bankruptcy cases, and enforcement actions Preparing documentation and supporting records for refunds, adjustments, write-offs, and account closures Reconciling accounts receivable data between VistA and financial management systems and correcting discrepancies Monitoring accounts receivable reports and maintaining statistical data on collections, delinquent accounts, and write-offs Updating financial systems with case actions, collection status, and account adjustments and maintaining supporting documentation and case files for all collection and recovery actions Performing other related duties as assigned Work Schedule: Monday - Friday; Full - Time, 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for telework.
Telework eligibility will be discussed during the interview process.
There is no educational substitution at this grade level. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $46382 – $60297/yr.
This position is eligible for telework.
Applications close on 2026-10-13.
There are 11 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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