These positions are located within the Financial Operations Service, Customer Engagement Division at the VA Financial Services Center (FSC) in Austin, TX. The mission of the Financial Customer Support Section is to provide exceptional customer service to our Vender and VA Station customers. We provide accurate and timely information on commercial invoices, payments for medical providers and caregivers and non-CHAMPVA Explanation of Benefits using various Federal systems.
Major Duties: Determines causes for processing delays and takes appropriate action to ensure payment. Provides timely and useful customer service to over 500 VA facilities and administrative offices including, but not limited to, Office of Budget, National Cemetery Administration, Office of Finance, and Office of Community Care.
Provides assistance in the form of training to internal customers, external customers and new team members for multiple systems currently used and those which may be developed in the future to support the commercial payment process. Examines complex problems and formulates solutions for a full range of inquiries, including the unusually complex cases or those of a delicate nature involving emerging issues.
Recommends and implements solutions or workarounds and documents all communicative efforts and resolutions in the incident record/service request. Work Schedule: Monday - Friday 8:00 am - 4:30 pm. Compressed/Flexible: Available with supervisory approval. Telework: Ad hoc telework (situational telework) available as determined by the agency policy. Virtual: This is not a virtual position.
Position Description/PD#: PD20812A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Permanent Change of Station (PCS): Not Authorized
Education for GS-09: Applicants may substitute education for the required experience. master's or equivalent graduate degree or2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Full federal benefits details →
porsche.grimes@va.gov · 915-235-5756
This position is with Deputy Assistant Secretary for Finance, Department of Veterans Affairs.
The posted pay range is $63457 – $82499/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-03.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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