This position is located at Unaccompanied Housing at Meridian NAS. The purpose of this position is to perform front desk duties for the Housing Program.
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. MAJOR DUTIES AND RESPONSIBLITIES: Ensures security of all residents is maintained at all times.
Ensures resident's privacy is maintained at all times. Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; and provide information regarding on-base facilities for service members. Provide assistance handling customer complaints, involving management as necessary.
Professionally answer phones, transfer calls to appropriate individuals, and reply to guest questions. Provide quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times. Verify eligibility and assign residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operations Manual (CNIC M-11103-2). Assign residents to ensure "best and highest use" of UH inventory.
Appendix "C" of CNIC M-1103.2 provides summary of unit type capacity. Ensure check-in and check-out transactions are accurately recorded in Enterprise Military Housing (eMH). Associates are responsible for the accuracy of their data input. Safeguard residents' personally identifiable information. Prepare eMH reports as required (e.g. daily vacant beds report for building managers). Create new and replacement key cards per local policy and guidance.
Provide new residents with linen sets (i.e. bed in the bag) and a copy of the Installation's "Welcome Aboard Handbook." Facilitate the new resident orientation brief, if designated by the UH Manager, using appendix "F" of CNIC M-1103.2. Receive and collect resident trouble calls and requests, if designated as the point of contact, and coordinate with the appropriate UH staff to prepare work requests or other appropriate responses.
Report any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures. Enforce UH guest and visitor policies and ensure the building resident, UH staff member, or responsible RA escort non-residents at all times. Post results of all inspections, as directed by supervisor, in Enterprise Military Housing (eMH) property management system.
Responsible for inventory of all keys/keycards and any other supplies maintained at the front desk. Maintain a neat and orderly front desk and lobby area. Perform other related duties as assigned.
** Applicants can qualify based on education OR experience OR a combination of both. If qualifying based on education, applicants must submit transcripts showing degree awards and course work.** 1 year or more of general experience OR Successful completion of 2 years of study that included at least 12 semester hours OR An equivalent combination of education and/or experience as described above
Although this position offer does not include benefits to flex employees, there are numerous perks to being a flex employee. Below are just a few of those perks you will be able to benefit from: Flexible Schedule - You are scheduled based on mission needs and your availability.
Employee Assistance Program (EAP) - A FREE program provided by CNIC that is accessible to all employees, members of your family, whether in your household or not, offering 24/7/365 access to specialized private support. Access to Morale, Welfare & Recreation Programs to include Golf Courses, Marinas, Gyms/Fitness Centers, Bowling Centers, Restaurants Pools, Base libraries and more! Discounted Tickets and Travel options and outdoor recreation rentals!
Shopping privileges at the Navy Exchange! Access to professional development resources! If you are scheduled and work on average 30 hours/week, you will be eligible for medical benefits.
Full federal benefits details →
This position is with Commander, Navy Installations Command, Department of the Navy.
The posted pay range is $15.54 – $16.58/hr.
This position requires a Other security clearance.
Applications close on 2026-09-03.
This is a 0-40 FLEX, to include days, nights and weekends, holidays as needed. position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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