This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command; NS Mayport, FL. The incumbent performs front desk and/or reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle (RV) Parks, Vacation Rentals and/or campgrounds.
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
MAJOR DUTIES AND RESPONSIBLITIES: Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Provides assistance in handling customer complaints, involving management as necessary. Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Ensures guest security and privacy is maintained at all times.
Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions. Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
Answers phones and transfers calls to appropriate individuals. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. Retrieves Lost and Found items and contacts the guest regarding lost or found items.
This position does not have a positive education requirement. In lieu of experience education can be substituted information from assessment. please reword these requirement to read appropriately in this section A. I have at least one (1) year experience performing clerical, office, or other work duties that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. B.
I have successful completion of two (2) years of study in any field. (Transcripts required). C. I have an equivalent combination of education and/or experience as described above. (Transcripts required). D. I have none of the above.
Employee Assistance Program (EAP) - A FREE program provided by CNIC that is accessible to all employees, members of your family, whether in your household or not, offering 24/7/365 access to specialized private support. Access to Morale, Welfare & Recreation Programs to include Golf Courses, Marinas, Gyms/Fitness Centers, Bowling Centers, Restaurants Pools, Base libraries and more! Discounted Tickets and Travel options and outdoor recreation rentals!
Shopping privileges at the Navy Exchange! Access to professional development resources! If you are scheduled and work on average 30 hours/week and meet the required hours within a year, you can become eligible for medical benefits.
Full federal benefits details →
jessie.m.alfonsorivera.naf@us.navy.mil
This position is with Commander, Navy Installations Command, Department of the Navy.
The posted pay range is $18 – $18/hr.
This position requires a Other security clearance.
Applications close on 2026-10-27.
This is a Flexible - These are employees who serve on a scheduled or unscheduled basis, up to 40 hours per week. position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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