WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Brookhaven - Brookhaven Service Center - Telephone Systems This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Exercises first-line supervisory authority over a unit of employees engaged in Accounts Management operations, including call site activities and related support functions.
Plans, assigns, and directs work; establishes priorities and performance expectations; and ensures the timely accomplishment of program objectives aligned with Accounts Management and Taxpayer Services goals. Monitors workflow and adjusts assignments based on workload fluctuations, program priorities, and staffing levels to maintain operational efficiency and meet service level agreements.
Utilizes workforce management tools, reports, and operational data to balance workloads, manage inventory, and optimize employee productivity in a high-volume environment. Ensures effective coordination of daily operations and the consistent delivery of accurate and timely service to taxpayers.
Applies IRM 1.4.21 guidelines to oversee program delivery, ensure adherence to Accounts Management procedures, and maintain accountability for achieving organizational performance measures, including level of service, accuracy, and efficiency. STANDARD POSITION DESCRIPTIONS (SPD): PD91716 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $92543 – $137128/yr.
This position is eligible for telework.
Applications close on 2026-11-06.
This is a Tour of Duty: Day shift Monday-Friday start and stop times between 6:00a - 6:00p 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-02 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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