The Program Specialist serves as the developmental ADPAC and Logistical Coordinator for the Mental Health Service Line (MHSL), coordinating technology, equipment, space, supplies, and administrative needs. The incumbent also serves as a liaison between MHSL, OI&T, Facility Planning, Logistics, and internal and external customers.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties include, but are not limited to: Serves as the MHSL point of contact for routine information technology needs, requests, and service issues.
Coordinates requests for computer hardware, software, telecommunications, network access, shared resources, and approved clinical or administrative applications. Assists program managers and supervisors in preparing and routing requests, obtaining required documentation and approvals, and monitoring actions through completion. Maintains accurate tracking tools and files for equipment, property, supply needs, pending requests, deliveries, warranties, and related actions.
Serves as an MHSL liaison to Facility Planning and related services for office moves, renovations, repairs, space assignments, signage, furniture placement, and workspace readiness. Collects operational requirements from MHSL stakeholders and communicates them clearly to planners, technical staff, and project teams.
Establishes and maintains effective working relationships with MHSL leaders and staff, OI&T, Facility Planning, Logistics, other internal services, vendors, and external customers. Clarifies customer requirements, identifies the responsible service, facilitates communication, and follows issues through to an appropriate resolution.
Prepares clear correspondence, status reports, briefing materials, meeting notes, standard operating procedures, and other administrative documents. Provides timely, professional, and service-oriented responses while protecting sensitive information and observing applicable privacy requirements. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Work Schedule is subject to change based on agency need. Telework: This position may be authorized for telework.
Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD508350 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $65271 – $102669/yr.
This position is eligible for telework.
Applications close on 2026-11-06.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-02 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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