This position reports to the Ambulatory Care Operations Director (ACOD) / Group Practice Manager (GPM). The primary purpose of the position is to provide assistance and support to the ACOD/GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Provide consultative services on access-related issues, collaborating with facility service lines to standardize processes.
Review and interpret regulations and policies, offering input for local application and communication strategies. Evaluate and recommend improvements to clinic management processes and access strategies. Support the development and implementation of strategic plans related to access to care. Analyze and report on clinical product line performance, recommending improvements.
Collaborate with Veteran Experience Officers to address patient and family concerns regarding access to services. Collect, analyze, and report patient feedback data to inform process improvements. Utilize data analytics and continuous improvement methodologies (e.g., LEAN, Six Sigma) to meet ambulatory care goals. Assist clinic managers in resource allocation, including staff, equipment, and space planning.
Conduct cost analysis and cost-effectiveness studies to inform make/buy decisions and address gaps. Develop and monitor training plans for clinic management staff, ensuring compliance with national requirements. Serve as a liaison for internal and external communications on clinical access issues. Participate in facility planning committees and advise on facility improvements and space utilization.
Monitor and address issues related to scheduling, backlog, wait times, and telephonic access. Ensure adherence to record management guidelines and administrative policies in the clinic setting. Work Schedule: Monday - Friday 8:00 A.M. - 4"30 P.M. Compressed/Flexible: Available Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist- Associate Group Practice Manager/PD99865S and PDS0022-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at the GS-12 grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
LISA.CHABARRIA@VA.GOV · 443-220-9562
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $75897 – $118261/yr.
This position is eligible for telework.
Applications close on 2026-10-29.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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