The primary purpose of this position is to provide administrative and management support to the Primary Care and Medicine Specialty Service at Eastern Kansas VA Medical Center in the main Medical Center and eight Community Based Outpatient Clinics (CBOCs). The responsibilities are broad in scope and complexity and cover every aspect of the administrative functions of complex care delivery and operations.
MAJOR DUTIES AND RESPONSIBILITIES Operational and Administrative Management (30%) Operational and Administrative Management (30%) Serves as operations manager for the Primary Care and Medicine Specialty Service.
Responsible for advising, planning, developing, implementing, and evaluating administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling, staffing efficiency, labor mapping, access, and communication across the Service Line.
Clinic flow processes include managing Medical Support Assistant staffing and workload to ensure correct scheduling practices, preparation of provider scheduling matrices, optimizing clinic utilization, advising on provider book ability processes, GI and Cardiology flow and scheduling analysis including processes with room matrices, provider and anesthesia availability, equipment and supply chain purchasing, vendor management, and provider recruitment management.
Performs annual review and analysis of productivity data and develops action plans that lead to improved performance and/or productivity, implementation of management controls, and shortand long-range planning. Analyzes productivity to include physician productivity (RVUs, book ability), mid-level provider productivity, utilization rates, and error rates of scheduling staff.
Reviews labor mapping, person class, matrix set up, and corresponding policies and standard Contract and Budget Management (25%) Serves as the Contracting Officer Representative (COR) for medical service contracts needed for the provision of essential patient care within the Medical Center and CBOCs.
Prepares contract specifications to include complex statements of work and obtains accurate and sufficient data to support continuation or cancellation of contractual obligations through quality monitoring. Initiates and completes modifications by the contractor, completes reconciliation of invoices to timecards for accurate and prompt payment, initiates payment, and completes increases and decreases to the financial obligations funding the contract.
Determines make versus buy to recommend pursuing a medical services contract versus hiring additional providers. Prepares detailed and complex contract solicitation packages for submission to the VISN Contracting Office for award of the necessary contract services.
Project Management (15%) Responsible for ensuring new or changing programs are implemented effectively and efficiently, including coordination of support with the affiliated academic institution and contracted providers. Plans new programs and program expansions to ensure space, staff, and equipment are available and adequate to meet patient care needs. Develops and carries out action plans to redesign processes or programs in order to prevent or remediate issues or findings.
Serves as the primary point of contact for other Services (i.e., CACs, OIT, etc.) in the implementation of new technologies related to Primary Care and Medicine Specialty Service. Evaluates and monitors administrative activities and makes recommendations for program improvements. Supervisory Duties (30%) Oversees the daily administrative operation of the Primary Care and Medicine Specialty Service.
Administers and oversees all aspects of personnel management within the Service. Responsible for planning and directing the activities of subordinates and managing training and support needs 10267-0 Page 4 of 10 to assure an appropriate work environment. Responsible for providing oversight of the day-to-day work completed by subordinates, setting, and adjusting the short term and long-term priorities of the section, and preparing schedules for completion of work.
Develops performance plans and evaluates the performance of direct reports, provides administrative oversight and guidance (not supervision) over the performance of the clinical subordinates as the direct extension of the Deputy Chief of Staff. Performs other duties as assigned. Work Schedule: Day Tour Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Spec/PD589-A5-102670 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Christopher.Jackson14@va.gov · 913-682-2000 X62667
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $90968 – $118261/yr.
This position is eligible for telework.
Applications close on 2026-10-21.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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