The incumbent serves as a Health System Specialist supporting the Ambulatory Care Operations Director and Group Practice Manager. Helps oversee access to care in facility clinics and CBOCs, including Primary Care, Mental Health, Surgery, Medicine, and ancillary services. Collects data, prepares reports, and recommends improvements to clinic operations, scheduling, quality, cost, clinical performance, strategic planning, and the Veteran patient experience.
Duties include, but may not be limited to the following: Provide access-related consultation to facility service lines and CBOCs while developing and standardizing patient-access processes, policies, and guidance. Review national regulations and policies for local implementation, incorporating facility-specific factors and best practices. Evaluate access-related processes for effectiveness and efficiency and present improvement recommendations to facility leadership.
Support Clinic Practice Management training, onboarding, sustainment activities, and related action plans. Apply access-improvement strategies to reduce backlogs, address workflow issues, and improve consult management. Provide guidance to Clinical Leads and Administrative Leads on access, workflow, technology, and operational concerns. Collect, analyze, and report complex and trending data to support continuous improvement and resource-allocation decisions.
Apply LEAN, Six Sigma, and other process-improvement methods to support safe, efficient, high-quality ambulatory care. Implement local, national, and VISN standards while ensuring clinic records and administrative processes comply with applicable requirements. Conduct demand and capacity analyses, support scheduling and templating, and monitor clinical grids, wait times, open consults, and other access indicators.
Evaluate Veteran and family feedback related to access and quality, using analytics to identify improvement opportunities. Coordinate with Veteran Experience, clinic management, scheduling, and analytics teams to address concerns and improve service delivery. Assess the impact of staffing changes, recommend resource adjustments, and identify cost-effective solutions, including community-care options.
Conduct cost and cost-effectiveness analyses to support budget recommendations and internal-versus-external service decisions. Serve as a liaison on clinical access matters, promote effective communication, develop standardized reporting tools, and coordinate solutions with internal and external stakeholders.
Promotion Potential: The selectee may be promoted to the full performance level, GS-12, without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Monday-Friday, 7:30am-4:00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist - Associate Group Practice Manager/ PD99866S and PD99865S. Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers.
This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position.
Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Work requires frequent lifting and handling of HVAC/R components weighing up to 75 pounds, standing, walking, kneeling, and working in cramped or awkward spaces. The mechanic climbs ladders and stairs, works at heights, and uses rigging or lift equipment to position heavy parts.
Tasks require sustained manual dexterity during equipment disassembly, alignment, brazing, electrical repair, and use of diagnostic instruments. Work Requirement: Work is typically performed in an adequately lighted and climate-controlled office. The employee's work may require occasional travel. This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Dmitriy.Selyukov@va.gov · 651-405-5609
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $75425 – $117525/yr.
This position is eligible for telework.
Applications close on 2026-11-16.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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