The Northern Arizona VA Healthcare System is in search of one (1) Risk Management Investigations Coordinator with Quality & Patient Safety. The primary purpose of this position is to contribute to the fulfillment of the VA's mission of contributing to the success and public trust of NAVAHCS.
The incumbent is the liaison between the Health Care System Executive Leadership for the implementation & communication of investigations and/or fact finding issues relating to ethical business practices.
30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.
What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.
Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.
After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing. Duties include, but may not be limited to the following: Coordinates and oversees all incoming requests for investigations and/or fact findings.
Plans, conducts and/or coordinates investigations related to alleged or suspected violations of administrative policies/procedures, making referrals to VA Police and/or VA OIG if suspect of violations of criminal laws. Deals with various levels of stress in exercising his/her own judgement continuously in interviews and matters dealing with all levels of NAVAHCS personnel.
Confers with OGC, OIG, EEO/HPP, and LR/ER to report, coordinate with, and brief on the proceedings and/or outcome of investigations. Acts as liaison for CCO to facilitate and transfer any information gathered during investigations and/or fact findings to the appropriate law enforcement agencies/offices and other noted federal agencies.
Manages, processes, and completes all non-malpractice Tort claims investigations from Veterans, visitors/guests/or family/caregivers of the Veteran, and all NAVAHCS employee claims. Provides quarterly reports to QPS Council, indicating identified trends regarding investigations, small Tort claims, allegations, and changes within AIB, OAWP, OIG, OGC, GAO, EEO/HPP processes to ensure compliance and to develop and modify any necessary changes.
Performs analytical and evaluative work associated with tracked and trended results of investigations and/or fact finding activities as well as the extraction and collection of the data for analysis. Oversees the development and implementation of regular and effective education and training for all NAVAHCS employees on issues relating to conducting fact findings and investigations.
Collaborates with OGC, EEO/HPP, and ELR/HR in developing and providing investigations and/or fact finding trainings. Work Schedule: Monday-Friday, 7:30 AM - 4:00 PM Compressed/Flexible: Not Available Telework: Not Authorized Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist (Risk Management Investigations Coordinator)/PD145290 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $97087/yr.
This position requires a Other security clearance.
Applications close on 2026-09-11.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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