This position is a Health System Specialist (Systems Redesign Program Manager) with the VHA VISN 1 Office of Quality Management. The incumbent plans, leads, and evaluates the VISN Systems Redesign program, applying Lean, Six Sigma, and other process improvement methods to improve clinical and administrative operations. The incumbent also advises executive leadership and coaches improvement staff across the Network.
The Systems Redesign Program Manager serves as the VISN's primary subject matter expert and point of contact for Systems Redesign. The incumbent plans, directs, and evaluates process improvement initiatives across clinical and administrative programs throughout the Network.
Major duties include, but are not limited to: Plans, develops, coordinates, and carries out the VISN Systems Redesign program and projects, and is accountable for outcomes measured against VHA national process improvement benchmarks. Designs and conducts broad-scope process improvement assessments of health care systems at the regional, market, and facility levels.
Gathers and analyzes large volumes of narrative and statistical data using advanced qualitative and quantitative techniques to evaluate the effectiveness, efficiency, and productivity of programs. Identifies deficiencies and recommends corrective action or redesign. Leads or co-leads major VISN-wide improvement initiatives in partnership with Network chief officers and facility leadership.
Consults with executive leaders, managers, and staff on improvement priorities and on applying Lean, Six Sigma, Theory of Constraints, systems theory, and queuing theory. Negotiates with management to accept and implement recommendations that involve substantial resources or significant changes to established procedures. Establishes process controls and tracking methods to monitor redesign projects and confirm that approved actions are completed.
Prepares reports, project papers, and briefings for VISN and VHA Central Office leadership, and responds to national program office requests on behalf of the VISN. Establishes and leads committees and workgroups. Spreads effective practices across the Network and represents the VISN at national collaboratives and conferences. Recommends new standard work and revisions to VISN policies and procedures. Develops guidelines and criteria for measuring program accomplishments.
Builds regional improvement capability by coaching and mentoring Systems Redesign staff, and leads the regional Continuous Process Improvement education program. Work Schedule: Monday - Friday 8:00am - 4:00pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist - Systems Redesign Program Manager/PD00019VS Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $125776 – $187093/yr.
This position is eligible for telework.
Applications close on 2026-10-15.
There are 3 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-09 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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