The Office of Patient Advocacy is a national program office that ensures Veterans and their families have access to advocacy services across the Veterans Health Administration (VHA). The office reports directly to the Under Secretary for Health (USH). This office's focus is on improving the experience of Veterans, coordinating the national Patient Advocacy Program, and supporting similar Veteran experience activities across VHA.
Major Duties Include: Advise leadership and stakeholder groups on PATS capabilities, data governance, and emerging best practices for tracking and managing patient feedback. Prepare and deliver PATS guidance and documentation for end users. Analyze complex PATS data sets to identify operational trends, experience patterns, and actionable insights for system improvement.
Manage administrative tasks associated with PATS operations, including quality assurance, compliance documentation, troubleshooting, and system reporting to ensure robust stewardship. Establish protocols for ongoing PATS data quality assurance and validation, ensuring accuracy, completeness, and reliability of information used in organizational decision-making. Work Schedule: Monday-Friday 8:00 am - 4:30 pm Virtual: This position may be authorized for Virtual Work.
Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect, and selectees will be required to report to in-person work unless they are approved for an exception or an exemption.
Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Health System Specialist/PD032740 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $106437 – $158322/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-03.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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