The Health Systems Specialist for the administrative operations related to the Ambulatory and Emergency Care Clinical (AECCC) at the VA Maryland Health Care Systems (VAMHCS) in one of the following locations: Baltimore, Perry Point, Loch Raven, Eastern Baltimore County, Cambridge and Pocomoke, or Fort Meade and Glen Burnie.
The Health System Specialist serves as the direct line supervisor for the Supervisory Medical Support Assistant(s) and provides administrative and professional supervision.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties include but are not limited to the following: Assist the Business Manger in resolving day-to-day operational issues within AECCC or the Community Based Outpatient Clinics.
Coordinates with the various disciplines and program managers within AECCC to assess operational issues that impact on workload productivity, personnel and supply management, process improvement, space, and equipment. Coordinates all aspects relating to space with relevant personnel. Routinely surveys the outpatient areas to ensure that safety, health, and fire hazards are eliminated.
Serves as point of contact for staff based in the Community Based Outpatient Clinics and VAMHCS for administrative issues. Demonstrates leadership skills for coordination, problem solving, accountability and efficiency when delegated to chair committees or task force groups for project completion.
Analyzes summaries and communicates results to AECCC, Business Manager, and Associate Chief of Staff and others as indicated Provides administrative support in the development/integration and implementation of AECCC policies and Standard Operating procedures. Prepares white papers and correspondence for top level management, Network Office, and Headquarters as necessary. Ensures timely responses to VISN and headquarters request for information/reports.
Assist with conducting job analysis for administrative positions. Serves as a hiring official and performs a variety of human resource actions to create new or back-fill vacant positions. Conscientiously responds to customer/patients concerns and initiates action to resolve identified problems; conducts necessary follow-up to ensure a satisfactory resolution. Performs studies/surveys in response to an identified need, or to further assess an opportunity for improvement.
Serves as a role model for customer serves. Through skillful interaction with staff in all areas and clinical centers is able to resolve patient complaints. Work Schedule: Monday - Friday, 7:30am-4pm Telework: *AD HOC* ONLY Position Description/PD#: Health System Specialist/PD512-260270A and PD512-260271A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
NOTE: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7 and for a GS-11 position you must have served 52 weeks at the GS-9 grade level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor Selective factors must represent knowledge, skills, or abilities that are essential for successful job performance and cannot reasonably be acquired on the job during the period of orientation/training customary for the position being filled.
For example, while the individual occupational requirements for Recreation Specialist provide for applicants to meet minimum qualifications on the basis of education or experience in any one of a number of recreational fields, a requirement for knowledge of therapeutic recreation may be needed to perform the duties of a position providing recreation services to persons with physical disabilities.
If that is the case, such knowledge could be justified as a selective factor in filling the position. Special Provision for ln-service Placement: (continued from Qualification section) Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan.
Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements.
Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
Prudence.Barrett@va.gov · (410) 691-7310 X47310
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $70623 – $111087/yr.
This position is eligible for telework.
Applications close on 2026-11-06.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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