This position reports to the Ambulatory Care Operations Director/Group Practice Manager. The primary purpose of the position is to provide assistance and support to the ACOD/GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics as it relates to access to care as applicable.
Responsible for Primary Care, Mental Health, Surgery, Medicine or Ancillary ambulatory clinics oversight and integration into an efficient Clinic Practice Management model.
Major Duties include: Provides access related consultative services, working in collaboration with facility Service Lines, to review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs. Review and provide input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies.
May be called upon to collaborate with staff from other facilities to work on higher level project groups to review and make recommendations for facility and/or VISN level policies, procedures, systems, requirements, documents, and business or access analysis initiatives. Works with Veteran Experience Officers within the local facility to evaluate patient and family concerns regarding the access to services needed. Aligns efforts with national and local requirements.
Implements process improvement and training opportunities that support front line employees in providing predictable, consistent and comfortable customer service experiences for Veterans, their caregivers and beneficiaries. Utilize advanced principles and strategies for access improvement to review and provide recommendations to Clinical Leads, including identifying strategies to reduce backlog.
Work with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives. Monitors and makes recommendations to adjust plans to effectively and cost-efficiently accomplish the mission within budgetary constraints. Performs cost analysis and cost effectiveness studies to determine make/buy decisions to address gaps.
Provide administrative program advice for ambulatory care clinical support services, including: interpreting policies, making recommendations for local policies, assisting managers in defining administrative requirements, and/or providing advice to higher level leadership on related issues. Acts as a liaison or point person for communications with persons and/or groups internal or external to the facility, representing GPM on clinical access issues.
Promotes effective communication and optimal information flow within the clinics. Work Schedule: Monday-Friday, 8:00am-4:30pm (Subject to change based on the needs of the Agency) Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist/PD99865-S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Adrian.Randles@va.gov · 918-310-4317
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $103225 – $134195/yr.
This position is eligible for telework.
Applications close on 2026-10-07.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →