The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site such as the LaCrosse location.
Major duties: Supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter per scope of practice. Functioning as an imager and data manager for telehealth store and forward applications. Managing real time clinical telehealth events, providing patient education, and providing technical and administrative support of telehealth operations. Providing technical support to end-users.
Scheduling simple and complex intra-facility and inter-facility telehealth appointments. Installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned. Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.
Ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.
Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans. Work Schedule: 7:30 am - 4:00 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 02748F and 02749F Relocation/Recruitment Incentives: Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
christina.dietzen@va.gov · 765-231-5578
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $59031/yr.
Applications close on 2026-10-13.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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