WHAT IS TAXPAYER SERVICES CARE CUSTOMER ASSISTANCE? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions TS-CARE Customer Assistance Rltshp/Ed 40-41 Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Field Assistance REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Conducts interviews with taxpayers to determine their tax situation, provide advice, and explains probable consequences of various courses of action open to taxpayers for the current and other tax years. Discusses tax law impact with tax practitioners and accountants, reviews books and records to gain understanding of taxpayer's financial status (cash/accrual basis).
Confers with taxpayers and/or their representatives to explain issues involving the applicability of tax law, regulations, notices and account adjustments. Assists and advises taxpayers in meeting their Federal Tax obligations. Assistance is technical and covers the full range of individual income, excise, and employment taxes, as well as certain elements of all other kinds of taxes.
Assists taxpayers in preparing tax returns and explains the consequences of courses of action. Explains the collection and examination processes to taxpayers. Prepares tax returns that include referring to required documentation, such as information reporting documents and limited schedules. STANDARD POSITION DESCRIPTIONS (SPD): PD96490 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $74678 – $97087/yr.
Applications close on 2026-09-16.
This is a Monday - Friday 8:00AM - 4:30PM position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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