This vacancy is for an Information Technology Specialist (CUSTSPT) in the Office of the Secretary within the Department of Commerce.
As an Information Technology Specialist (CUSTSPT), you will perform the following duties: Leads customer-engagement activities, journey mapping sessions, and discovery workshops; Analyzes customer interactions and develops recommendations to improve customer experience; Serves as the primary point of contact during onboarding and transition activities; Develops communications strategies and customer-success plans.
Leads cross-functional initiatives involving customer experience and service delivery; Coordinates project schedules, milestones, risks, and stakeholder communications; Prepares executive briefings, reports, and recommendations. Leads cross-functional initiatives involving customer experience and service delivery; Coordinates project schedules, milestones, risks, and stakeholder communications; Prepares executive briefings, reports, and recommendations.
Conducts quantitative and qualitative analysis to identify process improvements; Evaluates customer metrics and service trends; Supports pilots, technology transitions, and organizational change-management activities. Advises management on customer requirements and technology adoption; Coordinates with vendors, contractors, and internal teams; Develops training materials and delivers presentations.
This Job Opportunity Announcement may be used to fill other Information Technology Specialist (CUSTSPT) GS-2210-13, FPL 14 positions within the Department of Commerce in the same geographical location or local commuting area with the same qualifications and specialized experience.
There is no positive education requirement for this position. NOTE: Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities.
Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Full federal benefits details →
This position is with Office of the Secretary, Department of Commerce.
The posted pay range is $121785 – $158322/yr.
This position is eligible for telework.
Applications close on 2026-10-21.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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