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Information Technology Specialist (Senior Contact Center Developer)

Internal Revenue Service · Department of the Treasury
📍 Multiple Locations 💰 $106437 – $172980/yr 🏠 Telework eligible

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Job Summary

WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): IT - Taxpayer Services and Online Accounts Consider each location carefully when applying. YOU WILL BE LIMITED TO 3 LOCATION CHOICES. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. The work of this position requires ensuring the integration of IT programs and services; developing solutions to integration/interoperability issues.

Designing, developing, and managing IT security systems that meet current and future business requirements, and apply or extend, enhance, or optimize the existing architecture. Managing assigned projects; communicating complex technical requirements to non-technical personnel; and preparing and presenting briefings to senior management officials on complex/controversial issues.

Such work assignments include leading IT systems development projects from design to support; evaluating the effectiveness of installed systems and services. Providing advice on and devising solutions to a wide range of IT issues.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Contact

HCO.EO.BRKEXT@irs.gov

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $106437 – $172980/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-09-11.

How many openings are available?

There are 3 openings for this position.

What is the work schedule?

This is a Tour of Duty: Day Shift, Monday-Friday 8:00a.m. - 4:30p.m. EST, 40 hours per week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government

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