This position is located in the Midwest - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.
Major Duties: Diagnose and resolves problems in response to IT reported incidents. Manages the movement and installation of IT equipment to assure coordination of IT support and customer service. Document and provide feedback on trends associated with customer support, including viable recommendations for improvement.
Provide support for technology endpoints (personal computers, laptops, tablets, smart phones, desk phones, video teleconferencing equipment, etc.) by implementing, maintaining and updating VA standard baseline configurations for these devices. Perform account management on a regular basis to clear duplicate and outdated entries. Train lower graded IT Specialists in account management procedures.
Provide variety of IT support services essential to the effective operation and performance of VA IT systems implemented at the end user location. Troubleshoot, install/removal, and systems knowledge assistance and/or training in response to customer requirements. Ensure Help Desk tracking and asset information is accurate, and that telecommunications closets are organized and connections labeled according to VA standards when adding or removing patch cabling.
This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 411 - Operate and Maintain For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT Specialist/PD17041A Work Schedule: Monday - Friday 8:00am - 4:30pm - Tour of duty may be subject to change based on organizational needs.
Compressed/Flexible: As determined by the Agency Policy Telework: Adhoc telework may be authorized at management discretion. Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Designated Drug Testing Position: Not applicable Bargaining Unit Status: Eligible Physical Demands: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty.
Working Conditions: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.
There is no educational substitution at this grade level.
This position is with Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs.
The posted pay range is $89508 – $116362/yr.
This position is eligible for telework.
Applications close on 2026-12-29.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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