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IT Specialist (IT Service Management)
Quick Facts
- Hiring Agency: Federal Communications Commission
- Department: Other Agencies and Independent Organizations
- Location: Washington, District of Columbia
- Salary: $143913 – $187093/yr
- Schedule: This is a full-time position. Work schedules, including telework, are at the discretion of the supervisor, consistent with agency policy.
- Hiring Path: Disability
- Number of Openings: 1
- Telework Eligible: Yes
- Security Clearance: Not Required
- Date Posted: 2026-08-28
- Application Deadline: 2026-09-14
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Job Summary
This position is in the ITSM and IT Service Desk group, Office of the Chief Information Officer (OCIO), Office of the Managing Director (OMD), Federal Communications Commission (FCC), located in Washington, DC. RELOCATION EXPENSES WILL NOT BE PAID. THIS VACANCY ANNOUNCEMENT MAY BE USED TO FILL ADDITIONAL POSITIONS WITHIN 90 DAYS.
Key Responsibilities
Designs, implements, and continuously improves the OCIO's IT service management processes based on ITIL v4 principles. Manages the ITSM platform in coordination with the ITSM ACIO, maintaining platform configuration, workflow automation, SLA rule sets, service catalog integration, and reporting capabilities.
Ensures that the platform is configured to capture all required service performance data, enforce SLA commitments, and generate the ticket aging and resolution reports needed by the Business Relationship Management (BRM) team for daily bureau account monitoring and monthly health report preparation.
Conducts periodic process audits, evaluates practice performance against defined KPIs, and develops continual improvement roadmaps to advance service management maturity across the enterprise. Develops and maintains the ITSM platform's reporting and analytics capabilities, producing standard and ad hoc reports for the ITSM Lead, BRM team, Portfolio and Investment Management subunit, and OCIO leadership.
Manages the incident management process, serving as the senior incident coordinator for major incidents affecting multiple bureaus or mission-critical systems.
Requirements & Education
If applicable, see "Qualifications".
Benefits
The FCC offers a wide range of employee benefits, including: Health Insurance Life Insurance Dental & Vision Insurance Flexible Spending Accounts Long-Term Care Insurance Holidays and Leave Retirement Thrift Savings Plan Transit Benefit Alternative Work Schedule Telecommuting
Contact
Nichole.Anderson@fcc.gov · 202-418-1891
Frequently Asked Questions
Which agency is hiring for this position?
This position is with Federal Communications Commission, Other Agencies and Independent Organizations.
What is the salary for this position?
The posted pay range is $143913 – $187093/yr.
Is this position remote or telework eligible?
This position is eligible for telework.
What is the application deadline?
Applications close on 2026-09-14.
What is the work schedule?
This is a This is a full-time position. Work schedules, including telework, are at the discretion of the supervisor, consistent with agency policy. position.
Who is eligible to apply?
This position is open under the 'Disability' hiring path.
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