WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS-RICS-Refundable Credits Examination Operation REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization.
Assures equitable distribution among employees and timely accomplishment of assigned workload. Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards. Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.
Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems. Performs administrative duties in the absence of the manager. STANDARD POSITION DESCRIPTIONS (SPD): PD92042 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $63291 – $82275/yr.
This position is eligible for telework.
Applications close on 2026-09-18.
There are 2 openings for this position.
This is a Tour of Duty: Day Shift - Monday - Friday, start/stop times between 6:00 a.m. and 6:00 p.m. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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