This position is located at the Unaccompanied Housing operation at NAS Pensacola, FL. The purpose of this position is to provide adequate and timely custodial services to the housing operation.
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
MAJOR DUTIES AND RESPONSIBLITIES: Duties include but are not limited to: Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Provides assistance in handling customer complaints, involving management as necessary. Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Ensures guest security and privacy is maintained at all times.
Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions. Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
Answers phones and transfers calls to appropriate individuals. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. Retrieves Lost and Found items and contacts the guest regarding lost or found items.
Successful completion of two (2) years of study in any field. (Transcripts required) OR An equivalent combination of education and/or experience as described above. (Transcripts required) OR One (1) year experience performing clerical, office, or other work duties that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
micheal.b.jefferson.naf@us.navy.mil
This position is with Commander, Navy Installations Command, Department of the Navy.
The posted pay range is $17.6 – $18.6/hr.
This position requires a Other security clearance.
Applications close on 2026-10-12.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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