The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. The Lead Health Technician (Telehealth Clinical) provides direct leadership to a team of Telehealth Clinical Technicians as well as leading initiatives designed to improve the delivery of care to Veterans using telehealth.
The Lead Health Technician (Telehealth Clinical) provides an array of complex and specialized duties related to leadership, staff education, technology management, as well as project and program management for all dimensions of virtual care and telehealth initiatives Maintains responsibility for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program Exercises independent judgement and is responsible to regularly provide oversight and guidance to other staff members and will require minimal direct supervision Leads a team of telehealth staff by providing guidance and technical direction relating to the telehealth program Works with the supervisor to develop assignments for team members in order to meet routine and unusual deadlines and priorities Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations Serves as the work leader, monitors the status and progress of team members work and makes day-to-day adjustments in accordance with established priorities Instructs employees in specific tasks and job techniques, making available written instructions and reference materials for use by team members in the accomplishment of tasks or projects Monitors and reports on the status and progress of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met Provides information to the supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs Resolves simple, informal complaints of employees and referring others, such as formal grievances and appeals, to the supervisor or an appropriate management official Gathers, compiles and analyzes data and statistics to develop integrated reports designed to assess impact, demand and utilization of Telehealth services for submission to facility and Veteran Integrated Service Network (VISN) leadership Supports designated, complex telehealth programs that require advanced technical skillsets Prepares the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment Ensures that patient privacy is protected by complying with all information security and patient privacy regulations Receives and schedules requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system Patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care Arranges and completes test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies Performs other duties as assigned Work Schedule: M-F, 8am - 4:30p Remote: This is a remote position Relocation/Recruitment Incentives: Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
REGINALD.YOUNG3@VA.GOV · 704-638-9000
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $58355 – $75858/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-10-30.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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