The Veterans Canteen Service (VCS) is seeking experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the Palo Alto, CA VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS, eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.
Key Responsibilities
Duties include, but are not limited to the following: Customer Service & Patient Assistance: Greets customers entering the Optical Shop, responds to inquiries, and guides product pricing, availability, and estimated delivery timelines for eyewear. Supervisory Leadership & Personnel Management: Oversees all personnel functions related to Optician staff, including supervision, performance oversight, and daily operational management.
Workload Coordination & Team Oversight: Assigns duties, distributes workload, and monitors task completion to ensure efficient workflow and adherence to established operational procedures. Frame Selection & Product Expertise: Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames, lenses, and coatings.
Eyewear Fitting & Optical Services: Performs eyewear measurements, fittings, adjustments, and basic repairs while accurately documenting services and patient interactions in the CPRS system. Communication & Follow-Up: Manages customer communications, coordinates follow-up actions, and ensures timely resolution of customer needs and service requests.
Requirements & Education
Education Requirement: High school diploma or General Equivalency Diploma (GED) required.
This position is with Veterans Health Administration, Department of Veterans Affairs.
What is the salary for this position?
The posted pay range is $69863 – $90843/yr.
What is the application deadline?
Applications close on 2026-11-03.
Who is eligible to apply?
This position is open under the 'Public' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov