WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operation Support - Operations REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Team Lead Lead the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; adjusting to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; achieving desired results; and ensuring that each employee has an integral role in developing the final team product.
Maintains program and administrative reference materials, project files, and relevant background documents. Makes available policies, procedures, and written instructions from the supervisor; maintains current knowledge to answer questions from team members on procedures, policies, directives, etc. Program Management Analyzes and evaluates, on a quantitative/qualitative basis, the effectiveness of line program operations in meeting established goals and objectives.
Evaluates and advises on organization structures, methods, and procedures. Analyzes management information requirements. Develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops procedures and systems for assessing the effectiveness of programs/management processes.
Works with Program personnel on workforce planning efforts involving resources and activities and recommends changes to improve organizational workforce planning, such as organizational restructuring initiatives. Coordinates activities with parties outside the immediate office and work with HCO for onboarding items, such as security clearances, physical examinations, release dates, incentives, etc.
Coordinates various reports, executive talking points, operational reviews, and presentations on behalf of supervisor. Works with frontline managers and subordinate team members to develop project plans to ensure appropriate resources and timely results. Liaison/Consultant Duties Develops and coordinates personnel requests with HCO. Coordinates the hiring process, by tracking requests to completion and ensuring that requested hirings are completed.
Develops draft position descriptions and advises on duties and responsibilities of components of organizations. Coordinates the development of assessment templates for new position descriptions. Ensures that paperwork is completed and that requests are submitted and coordinated with HCO from initial creation through final posting and selection. Assists in researching cases and/or responses for resolution of formal and informal inquiries related to assigned actions.
Establishes and maintains a cooperative working relationship with managers; meets with managers to discuss the workload and workforce recruitment strategies. STANDARD POSITION DESCRIPTIONS (SPD): PD24497 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Full federal benefits details →
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $125776 – $197200/yr.
This position is eligible for telework.
Applications close on 2026-10-16.
There are 2 openings for this position.
This is a Tour of Duty: Day Shift, Monday-Friday 6:00am-6:00pm, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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