The Lead Medical Support Assistant (MSA) is responsible for the coordination of Advanced MSA assignments and workflow in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf ROLE RESPONSIBILITIES AND ACCOUNTABILITIES BUT NOT LIMITED TO THE FOLLOWING: Responsible for initiating and carrying out a variety of administrative and technical duties in support of community care coordination and consult/referral management.
Provides administrative coordination of patient care, appointments, and logistical factors associated with patient care, inpatient and outpatient, related to the coordination of care between the VA Medical Center and outside facilities, both VA and non-VA. Uses a broad working knowledge of all medical center programs and services and of the varying priorities and complexities of outside care for specialty services.
The complexity of duties may encompass numerous clerical responsibilities, including but not limited to typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to the Medical Center and other facilities, ordering office supplies and necessary forms, scheduling patients' appointments and/or consults, tracking patients' appointment status in the community, data tracking, making regular follow-up calls, completing electronic forms.
Research and maintain an updated database of community health care services to assist Veterans with locating care in the community. Assist with processing emergent and non-emergent consults for health care and services in the community. Assists the VA Community Care Supervisory MSA with developing contingency plans for data/input/transmission.
Provide on-the-job training to new employees and assist Advanced MSAs with difficult and more complex situations, providing accurate instructions and workable solutions. Maintain VA Office of Community Care-approved electronic systems to track consult/care coordination management for Community Care services.
Total Rewards of a Allied Health Professional Work Schedule: 8:00am-4:30pm, Monday-Friday Compressed/Flexible: Not Available Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Ashley.Laws@va.gov · 618-253-9776
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $59228 – $76998/yr.
Applications close on 2026-11-09.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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