The Lead Medical support Assistant (Lead MSA) works within Community Care Services and collaborates in an interdisciplinary, coordinated care delivery model with healthcare providers and community partners to ensure Veterans receive timely and appropriate care. The duty station for this position is in Gainesville, FL.
VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Duties and program responsibilities include but not limited to the following: Performs administrative duties supporting patient care and Community Care services. Coordinates patient care and provides administrative support to clinical staff. Serves as a liaison between patients, team members, and specialty services. Applies VA directives, Community Care guidance, and medical center policies.
Communicates effectively with providers, patients, caregivers, and healthcare teams. Keeps team members informed of regulations, eligibility requirements, and policychanges. Coordinates appointments with community providers and clinical staff. Processes orders, consults, referrals, and medical documentation. Verifies information and processes physician orders and consults. Reviews Community Care consults to ensure timely patient care.
Manages community appointment no-shows, cancellations, and rescheduling. Coordinates VA and community appointments to prevent scheduling conflicts. Coordinates Community Care consultations, referrals, and appointments. Reviews, routes, schedules, and tracks Community Care consults. Identifies processing delays and problems and recommends corrective actions. Preferred Experience: Community Care experience. VA experience.
Two to three years of administrative and/or clinical experience, preferred. Demonstrates the ability to schedule and coordinate appointments. Demonstrates dependability, flexibility, and independence, along with the ability to lead staff and train or mentor new employees. Experience working with Excel spreadsheets and Word documents, required. Demonstrates self-direction. Excellent customer service and communication skills.
Has a basic understanding of the organization and administration of multifaceted health care delivery systems, specialty and subspecialty care, and database management. Work Schedule: Monday - Friday 7:30 a.m. - 4:00 p.m.
Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 55680F
There is no education substitute for GS-7.
lassissa.zachary@va.gov · 813-816-7155
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52727 – $68547/yr.
This position requires a Other security clearance.
Applications close on 2026-10-08.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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