Serves as a Lead Medical Support Assistant (MSA) responsible for the coordination of MSA assignments and workflow in an interdisciplinary unit. Provides guidance to staff, ensures accurate and timely scheduling, and acts as a liaison among Advanced MSA staff, patients, and interdisciplinary team members to resolve day-to-day conflicts.
Duties The Lead Medical Support Assistant (MSA) serves in an interdisciplinary unit at the VA Medical Center (VAMC), with duties that may be performed in a Community Based Outpatient Clinic (CBOC), inpatient setting, Call Center, Outpatient Clinic, Enrollment Office, Patient Aligned Care Team (PACT), or Specialty Care setting.
Duties and responsibilities include, but are not limited to: Workflow & Staffing Coordination Responsible for daily workload assessments, assigning work, and assuring proper staffing coverage across interdisciplinary settings. Creates and maintains employee work schedules. Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
Scheduling & Administrative Support Ensures accurate and timely scheduling of appointments. Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. Provides guidance to staff members on changes in policies and procedures. Training & Development Evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings.
Additional Information Higher-level duties must consist of significant scope, administrative independence, complexity, and range of variety as described at the specified grade level and must be performed by the incumbent at least 25% of the time. Performs other duties as assigned by supervisor. Work Schedule: Monday-Friday 7:30am-4:00pm Telework: Not available Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Aaron.Dorris@va.gov · (208) 422-1000 X7017
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $53594 – $69673/yr.
Applications close on 2026-10-28.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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