Medical Support Assistant (Advanced)☆ Save

Quick Facts

• Hiring Agency: Veterans Health Administration
• Department: Department of Veterans Affairs
• Location: Cleveland, Ohio
• Salary: $47414 – $61638/yr
• Hiring Path: Fed Competitive
• Number of Openings: 1
• Security Clearance: Not Required
• Date Posted: 2026-10-19
• Application Deadline: 2026-10-29

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Job Summary

The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants (Advanced). The Medical Support Assistant (Advanced) will function in Patient Care Administrative Service (PCAS), Ambulatory Care & Processing (AC&P).

Key Responsibilities

The Medical Support Assistant (Advanced) duties include, but are not limited to: Recommends changes to existing clinic procedures based on current administrative guidelines. Coordinates with patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary.

Develops and/or maintains effective and efficient communication with the patient, interdisciplinary care team, VA medical centers, and other agencies during inpatient/outpatient discharge. Communicates with non-VA medical facilities. Prepares correspondence to notify patients of normal lab results and manages a system of follow -up care such as consults, tests, etc. Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.

Participates in team huddles and team meetings as appropriate. Adjusts the flow and sequence of the work to meet team and patient needs. Identifies incomplete encounters and communicates findings to providers as needed. Enters appropriate information into the patient record. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday, Tuesday, Thursday, Friday, Saturday; 11:30am-8:00pm (Off Wednesday & Sunday).

Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91436-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There are no educational substitutions at the GS-6 grade level.

Contact

angela.downie@va.gov · 404-317-2643

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47414 – $61638/yr.

What is the application deadline?

Applications close on 2026-10-29.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov