The Lead Medical Support Assistant (LMSA) assigned to the Health Administration Service (HAS) Training Department provides administrative support, staff guidance, and training on VHA scheduling directives, clinic workflows, patient access, and related medical support functions. The LMSA develops training materials and delivers classroom instruction. NOTE: The 2-page Resume requirement does not apply to this occupational series.
For more information, refer to Required Documents below.
Key Responsibilities
Creating and maintaining employee work schedules. Assures coverage of all areas of responsibility. Providing guidance to staff members. Engages with difficult customers with a high degree of tact and diplomacy. Screen and receive phone calls in a courteous and timely manner. Train staff on requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. Reviews active/pending consults daily.
Assists with clinic access contingency plans by adjusting appointment times, location, or dates. Validate and update patient demographic information. Train staff on clinic efficiency and patient workflow and will conduct ongoing reviews to ensure quality of work. Teach how to monitor and make work assignments, provide input on performance, resolve daily workplace issues, and maintain efficient workflow. Annotate training records and conduct training with developed timelines.
Deliver instructor-led training sessions in a classroom setting. Work Schedule: Full-Time, 0730-1600 Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements & Education
There is no educational substitute at this grade level.
This position is with Veterans Health Administration, Department of Veterans Affairs.
What is the salary for this position?
The posted pay range is $60348 – $78455/yr.
What is the application deadline?
Applications close on 2026-10-16.
Who is eligible to apply?
This position is open under the 'Fed Internal Search' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-09 · Not affiliated with or endorsed by OPM or USAJOBS.gov