Lead Medical Support Assistant

Quick Facts

• Hiring Agency: Veterans Health Administration
• Department: Department of Veterans Affairs
• Location: Cleveland, Ohio
• Salary: $52688 – $68496/yr
• Hiring Path: Fed Excepted
• Number of Openings: 1
• Security Clearance: Not Required
• Date Posted: 2026-10-07
• Application Deadline: 2026-10-16

Similar Open Positions

Job Summary

The VA Northeast Ohio Healthcare System is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function in the Patient Transfer Center within Patient Care Administrative Service (PCAS).

Key Responsibilities

Duties include, but are not limited to, the following: Providing daily administrative support across interdisciplinary settings. Assisting with complex and non-standard procedures. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Orienting and providing on the job training for new and current employees. Ensuring all training requirements are met.

Organizing the work structure of assigned areas. Acting as a frontline contact with patients and staff. Assuring coverage of all areas of responsibility. Work Schedule: 7:00 am to 3:30 pm, Monday through Friday. Rotating weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: Lead Medical Support Assistant; 91465A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contact

Nikki.Neysmith@va.gov · 347-205-0722

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52688 – $68496/yr.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government