This position is located under the Health Administration Service at the West Palm Beach Veterans Affairs Medical Center. The Lead Medical Support Assistant continuously embraces and supports the mission, vision, and values of the VA Healthcare System.
The Lead MSA GS-0679-07 position is located in the Ambulatory Care Section in the Health Administration Service at the West Palm Beach, Florida VA Medical Center. The duties and responsibilities are carried out throughout the various Primary Care, Specialty Clinics, and Inpatient Wards throughout the entire medical center.
Assignments at this level include, but are not limited to: Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise. Approves leave for a few hours or for emergencies. Reports to supervisor on performance, progress, and training needs of employees.
Expert knowledge of basic Medical Support Assistance responsibilities to include scheduling in VISTA, ISS, CPRS, Excel, Word and order entry, navigation of the computerized medical records, the admission and discharge process, the forms necessary to initiate any service, test procedure and patient privacy issues. Coordinates coverage for assigned clinic and provides coverage for MSAs when necessary.
Schedules and coordinates appointments for patients with various clinics, ensuring all treatment requested by physician has been scheduled. Work Schedule: Monday - Friday, 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 40315F Relocation/Recruitment Incentives: Not Authorize
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Paula.Velez@va.gov · 813-816-7155 X100173
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $58861 – $76521/yr.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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