The Miami VA Healthcare System is seeking an experienced and dynamic Lead Medical Support Assistant. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. You must be an excellent communicator and team player who is adaptable to the needs of a growing medical center.
The Lead Medical Support Assistant serves as the Lead Clerk for all Medical Support Assistant staff. Patient care is delivered in a teamlet model and includes MSAs, nurses, LPNs and primary care providers and works collaboratively with other members of the expanded health care team that includes pharmacists, social workers, dieticians, etc.
The Lead MSA is responsible for daily workload assessments, assigning work and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
Other duties and responsibilities include but are not limited to: Assisting the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties and/or community resources.
Ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among MSA and Advanced MSA staff, patients and other interdisciplinary staff to resolve day-to-day conflicts. Orienting and providing on-the-job training for new and current employees and ensuring all training needs are met.
Ensuring the proper care and timely treatment of patients as well as assuring appointment schedules are maintained by MSA/AMSA staff for clinics Assisting with clinic access contingency plans by adjusting appointment times, locations or dates as well as shifting patients to other healthcare provides to resolve staffing and other coverage conflicts.
Ensuring travel requests are processed timely and are accurately reviewed with appropriate documentation before sending to Fiscal Service. Training staff on how to process beneficiary travel requests and reviewing request submitted by staff. Supporting patient safety standards using correct VA identification of all patients and ensuring patient demographic information is validated during check-in.
Ensuring staff collect, scan and update health insurance information for the revenue collection process. Scheduling appointments and utilizing the Electronic Waiting List accurately and timely. Setting the tone for quality healthcare services and displaying a high degree of tact and diplomacy. Being flexible to be pulled to work in any unit/ward due to staffing levels and workspace needs. Other related duties as assigned.
VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Work Schedule: Monday- Friday, 7:30 a.m. - 4:00 p.m. (Note: Work schedules are determined and approved by the supervisor. The incumbent may be required to work various shifts on a permanent or temporary basis based on facility/patient care needs).
Compressed/Flexible: Not available Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 30264F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Proof of education: If selected for this position, you must provide proof of education- such as a copy of your high school diploma, high school transcript, GED Certificate, homeschooling completion, proficiency certificate issued by a State or Territorial Board or Department of Education and/or college transcript.
NOTE: To assist you obtain proof of education/transcripts, many schools are listed on the National Student Clearinghouse website (and may be an optional source if you are unable to locate this when needed).
Yolanda.Stubbs@va.gov · 228-523-4256
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61555 – $80024/yr.
This position requires a Other security clearance.
Applications close on 2026-10-26.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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