This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Health Administration Division. OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
Major Duties: The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow and performs quarterly scheduling audits. Assignments at this level include, but are not limited to: Assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments.
Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload; creating and maintaining employee work schedules. Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met, and organizing the work structure of his/her assigned area. Ensuring all training requirements are met, and organizing the work structure of his/her assigned area.
Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative staff, or difficulty in securing information from clinicians or the record. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Work Schedule: Monday - Friday 8:00am - 4:30pm Compressed/Flexible: Not authorized. Telework: Not available.
Virtual: This is not a virtual position. Functional Statement #: 10676F Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Shenetra.Chatman@va.gov · 912-408-2900 X2721
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52770 – $68603/yr.
This position requires a Other security clearance.
Applications close on 2026-11-12.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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