The Lead Medical Support Assistant (MSA) monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
Major duties include, but are not limited to: Daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of AMSAs to provide support across interdisciplinary settings. Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
Ensures accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures Creating and maintaining employee work schedules; and acting as a liaison among AMSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. Assure coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments.
Provide guidance to staff members to include changes in policies and procedures; distributing and balancing workload; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas. Act as liaison between AMSAs and other staff in order to resolve day to day conflicts.
Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties: customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by all scheduling staff. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Not availaable Virtual: This is not a virtual position. Functional Statement #: 911590
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
carol.phillips4@va.gov · 765-251-1129
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $57857 – $75216/yr.
Applications close on 2026-10-30.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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