The Lead Medical Support Assistant is responsible for the coordination of Surgery Service Line MSA assignments and workflow found in an interdisciplinary unit. Duties may be performed in Clinic Based Outpatient Clinic, Inpatient, Call Center, Outpatient Clinic, or Patient Aligned Care Team model or a Specialty Care Setting involved in a PACT model.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties Include: Monitor and make work assignments. Provide input on performance. Resolve daily workplace issues and maintain efficient workflow. Assure coverage of all areas of responsibility. Conduct ongoing reviews to ensure quality work. Ensure accurate and timely scheduling of appointments. Provide guidance to staff members to include changes in policies and procedures.
Distribute and balance workload. Create and maintain employee work schedules. Orient and provide on-the-job-training for new and current employees. Ensure all training requirements are met. Organize the work structure of his/her assigned areas. Act as liaison between MSA and staff in order to resolve day to day conflicts.
Plan and organize work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments only referring non-routine and high technical problems to supervisor. Report backlogs, difficulties meeting deadlines, uncooperative physicians or difficulty in securing information from clinicians or the record.
Work independently making decisions based on guidelines, precedents and regulations with minimal supervision needed. Work Schedule: Monday-Friday, 0800-1630 Telework: Not Eligible Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
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Kyle.Wogen@va.gov · 612-629-7119 X7119
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $55240 – $71814/yr.
Applications close on 2026-10-16.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →