The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all Medical Support Assistant (MSA) staff including advanced Medical Support Assistants, within Scheduling Unit, HAS Service Line, and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative. Patient care is delivered in a team-based model known as the teamlet.
VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLsTotal Rewards of a Allied Health Professional The lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
The Lead MSA is responsible for the daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provider support across interdisciplinary settings. The Lead assists the unit with complex and nonstandards procedures, including clinical flow processes related to access to care across multiple clinics, specialties and/or community resources.
Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, including changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflict.
For all assignments about the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity difficulty and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
PACT) and performs all related duties; customer service and other duties assigned for the proper timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name, and full social security number.
The patient may also present the Veterans Health Identification Card (VHIC) for identification. When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
Work Schedule: Monday-Friday 8:00am-4:30pm. Work Schedule is subject to change based on agency need. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 61967F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Ernie.Reese@va.gov · 3607048645
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61650 – $80147/yr.
This position requires a Other security clearance.
Applications close on 2026-10-27.
There are 2 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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