The Lead Medical Support Assistant (Lead MSA) monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
Duties may include, but are not limited to: Assures coverage of all areas of responsibility Conducts ongoing reviews to ensure quality of work Ensures accurate and timely scheduling of community care referrals Provides guidance to staff members to include changes in policies and procedures Distributes and balances workload Creates and maintains employee work assignments/schedules Provides on-the-job training for new and current employees Ensures all training requirements are met Organizes the work structure of assigned areas Acts as a liaison between Lead MSA and staff in order to resolve day to day conflicts Work Schedule: Monday-Friday, 8:00AM-4:30PM or 7:30AM-4:00PM.
Work schedule subject to change based on agency needs. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 598531F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
This position requires one of the following: High school diploma (including homeschooling), General Education Development (GED) certificate- Proficiency certificate issued by a State or Territorial Board or Department of Education, Post-high school education.
If you do not have one of the education levels listed above, but you were in the Medical Support Assistant occupation (GS-0679) on a permanent appointment with the Department of Veterans Affairs as of February 5, 2026, meeting all qualification requirements as part of the grandfathering provision. Education cannot be credited without documentation. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
mendy.desir@va.gov · 404-321-6111 X573099
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $51512 – $66967/yr.
Applications close on 2026-09-14.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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