The Lead Medical Support Assistant will support the Patient Administration Service at the CBOC located at the Chicago Heights VA Clinic, at 211 Dixie Highway Suite 4, Chicago Heights, IL. The Lead Medical Support Assistant must demonstrate the ability to effectively plan, organize, and execute a wide range of responsibilities with staff and patients.
The incumbent provides medical administrative support to effectively carry out day to day administrative operations of the clinic.
Duties Include: The Lead MSA independently plans and manages the office's day-to-day operations, using sound judgment and initiative to resolve problems. The incumbent must maintain the confidentiality of all information encountered while performing these duties. Ensure adequate coverage across all assigned areas. Conduct regular reviews and audits to maintain quality standards. Verify that appointments are scheduled accurately and promptly.
Distribute and balance workloads effectively. Organize daily work within assigned areas. Guide staff in implementing policy and procedure changes. Orient and provide on-the-job training to new and current employees. Ensure required training is completed and maintained. Support an interdisciplinary, coordinated care delivery model and complete related duties. Monitor key systems and programs as needed.
Process incoming secure patient messages and coordinate with the care team as appropriate. Participate in team huddles and meetings to plan work, resolve issues, follow up on patient care, share information, and collaborate with the interdisciplinary team.
Work Schedule: Monday - Friday 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 08101F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Felicia.Davis2@va.gov · 312-569-8107
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $56409 – $73333/yr.
Applications close on 2026-11-02.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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