The James E. Van Zandt VA Medical Center is seeking a Medical Support Assistant (MSA). The MSA is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling and consult guidelines.
Assignments at this level include, but are not limited to: Schedules routine and specialized appointments for the unit and with other units within the health care system, while ensuring proper sequencing. Performing clerical duties related to patient care and treatments such as admitting and discharging, travel arrangements, forwarding medication orders, work orders, and maintaining electronic medical charts.
Responsible for performing a variety of duties including, but not limited to data entry. Notifying service administrative staff of supplies necessary to perform duties. Applying knowledge of medical terminology correctly in order to complete duties. Verifying and updating demographics including temporary addresses, insurance information, sharing caregiver information, and administrative clinical reminders.
Effectively communicates, both verbally and in writing with internal and external sources. Coordinates consultations and referrals of patients to Specialty Services within the facility and outside the facility. Receives and relays a high volume of incoming and outgoing communication via telephone, fax, and email, from patients, staff and outside sources concerning a variety of medical, personnel, and administrative matters.
Determines the nature of the inquiry and independently responds or routes to appropriate clinical staff in a timely manner appropriate to the urgency of the correspondence. Performs other duties as assigned. This announcement may be used to fill vacancies at any of the listed locations. Selections will be made as vacancies arise. Work Schedule: 8:00am to 4:30pm Monday through Friday and may vary - will be discussed during interviews. Telework: Not Available.
Virtual: This is not a virtual position. Functional Statement #: 04215-F / Medical Support Assistant Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
Marisa.Hansen@va.gov · 713-628-7367
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $38290 – $55947/yr.
Applications close on 2026-11-05.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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