Lead Medical Support Assistant

Veterans Health Administration · Department of Veterans Affairs

📍 Cleveland, Ohio 💰 $52688 – $68496/yr 🏠 Telework eligible

Quick Facts

Hiring Agency: Veterans Health Administration
Department: Department of Veterans Affairs
Location: Cleveland, Ohio
Salary: $52688 – $68496/yr
Hiring Path: Fed Competitive
Number of Openings: 1
Telework Eligible: Yes
Security Clearance: Not Required
Date Posted: 2026-10-07
Application Deadline: 2026-10-16

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Job Summary

The VA Northeast Ohio Healthcare System is recruiting for a Lead Medical Support Assistant. The Lead Medical Support Assistant will function in Patient Care Administrative Service, Ambulatory Care & Processing (AC&P).

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include, but are not limited to, the following: Assuring administrative coverage of all areas of responsibility within Ambulatory Care & Processing. Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures, disturbing and balancing workload.

Orienting and providing on the job training for new and current employees. Ensuring all training requirements are met. Organizing the work structure of assigned areas. Plans and organizes work with general assistance from the Supervisor. Meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to Supervisor.

Responsible for reporting backlogs, difficulties in meeting deadlines, staff conflicts, or difficulty in securing information from clinicians or the record. Maintains the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

Works independently making decisions based on guidelines, precedents and regulations. Performs duties in such a manner that only minimal supervision is required. Work Schedule: 7:30 am to 4:00 pm, Monday through Friday. Telework: Ad-Hoc Virtual: This is not a virtual position.

Functional Statement #: Lead Medical Support Assistant - 91465A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements & Education

There are no educational substitutions at the GS-7 level.

Contact

Quintel.Renzy@va.gov · (305) 537-8306

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52688 – $68496/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.